STANDARDIZATION OF SERVICE QUALITY MANAGEMENT
Abstract
Corporate politics in the sphere of service quality management always focuses on the client. However, its specific management tools are in need for modern techniques, and new standards. The authors consider some problems of standardization of service quality management in Russian Railways holding’s companies.
About the Authors
S. P. Vakulenko
Moscow State University of Railway Engineering (MIIT)
Russian Federation
Ph. D. (Tech), professor, director of the Institute of control, management and information technology
Russian Federation
Ph. D. (Tech), professor, director of the Institute of control, management and information technology
E. V. Kopylova
Moscow State University of Railway Engineering (MIIT)
Russian Federation
Ph. D. (Tech), associate professor
Russian Federation
Ph. D. (Tech), associate professor
E. B. Kulikova
Moscow State University of Railway Engineering (MIIT)
Russian Federation
Ph. D. (Tech), associate professor
Russian Federation
Ph. D. (Tech), associate professor
Review
For citations:
Vakulenko S.P., Kopylova E.V., Kulikova E.B. STANDARDIZATION OF SERVICE QUALITY MANAGEMENT. World of Transport and Transportation. 2012;(2):120-123. (In Russ.)
Views:
169
Email this article 