SERVICE ROLE OF IT-DIVISIONS
Abstract
The article describes the role of IT-units in the structural organization of JSC Russian Railways, the service model of IT-management based on ITSM/ITIL principles. The authors argue that interaction of IT-divisions with service customers permits engineering and technical maintenance of business processes and transforms IT-divisions into business partners of railway entities which are their services’ customers. The model structure proposed by the authors shows the core elements of the service and first of all the services of the network node of JSC Russian Railways Internet.
Keywords
железные дороги,
информационные технологии,
инженерно-технические службы,
управление,
сервисная модель,
эффективность ИТ-услуг,
сетевой узел Интернет
Supporting agencies: railways; IT; engineering and technical units; management; service model; IT-services’ efficiency; network Internet node
About the Authors
A. S. Skorovarov
Moscow State University of Railway Engineering (MIIT), Moscow
Russian Federation
Ph.D. (Tech), associate professor of the department of radio engineering and telecommunications
Russian Federation
Ph.D. (Tech), associate professor of the department of radio engineering and telecommunications
I. M. Lemdianova
JSC Russian Railways, Moscow
Russian Federation
leading engineer of the engineering and technical service of the Central communications station – a subsidiary
Russian Federation
leading engineer of the engineering and technical service of the Central communications station – a subsidiary
References
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Review
For citations:
Skorovarov A.S., Lemdianova I.M. SERVICE ROLE OF IT-DIVISIONS. World of Transport and Transportation. 2013;(2):142-145. (In Russ.)
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