Development of a Method for Assessing the Quality of Public Transport Services within Urban Transportation Planning Systems
https://doi.org/10.30932/1992-3252-2023-21-5-10
Abstract
This article discusses the issues of assessing the perceived quality of services provided by ground urban passenger transport. The implementation of a marketing approach to development of transport services means the need to consider the opinion of a potential consumer regarding a planned or completed trip. Integrating the perceived quality of transport services into development and implementation of urban transport policy will allow us to shape more effectively sustainable transport behaviour, focusing on taking measures that give the greatest return, maintaining the loyalty of existing passengers and attracting new ones.
Based on the focus of the transport service on the final consumer, the article analyses methods for assessing quality indicators for the transport chain. The issues of using a gravity model to assess the quality of amultimodal transport chain are considered with the account for the point of view of an individual passenger and user groups.
About the Author
S. A. Andreev
International Coordinating Council for Trans-Eurasian Transportation; JSC Scientific Research Institute of Automobile Transport
Russian Federation
Russian Federation
Andreev, Sergey A., Advisor to the Secretary General of International Coordinating Council for Trans-Eurasian Transportation; Ph.D. student at JSC Scientific Research Institute of Automobile Transport
Moscow
References
1. Mobilizing sustainable transport for development. Analysis and Policy Recommendations from the United Nations Secretary-General’s High-Level Advisory Group on Sustainable Transport, 2016. [Electronic resource]: https://sustainabledevelopment.un.org/content/documents/2375Mobilizing%20Sustainable%20Transport.pdf. Last accessed 11.09.2023.
2. Asaliev, A. M., Zavyalova, N. B. [et al]. Marketing approach to quality management of transport services: Monograph [Marketingoviy podkhod k upravleniyu kachestvom transportnogo obsluzhivaniya: Monografiya]. Ed. by N. B. Zavyalova, O. V. Saginova, I. V. Spirina. Novosibirsk, CRNS publ., 2016, 172 p. ISBN 978-5-00068-521-1.
3. Baranova, G. N., Zaborovskaya, O. V. Consumer perception of the quality of passenger transport services: a literary review of foreign studies [Vospriyatie kachestva uslug passazhirskogo transporta potrebitelyami: literaturniy obzor zarubezhnykh issledovanii]. Russian Economic Internet Journal, 2019, Iss.3, 10. EDN: IGFXHZ.
4. Seyfullaeva, M. E., Skorobogatykh, I. I., Sidorchuk, R. R., Grineva, O. O. Estimating the perceived quality of transport service: theoretical and practical approaches. Bulletin of Plekhanov Russian University of Economics, 2018, Iss. 2 (98), pp. 122–134. DOI: http://dx.doi.org/10.21686/2413-2829-2018-2-122-134.
5. Karelin, N. V. Formation of a marketing complex for urban passenger transportation based on an innovative approach. Ph.D. (Economics) thesis [Formirovanie kompleksa marketinga gorodskikh passazhirskikh perevozok na osnove innovatsionnogo podkhoda. Diss… kand. ekon. nauk]. Orenburg, OSU publ., 2020, 198 p. [Electronic resource]: https://rsue.ru/avtoref/KarelinNV/%D0%94%D0%B8%D1%81%D1%81%D0%B5%D1%80%D1%82%D0%B0%D1%86%D0%B8%D1%8F.pdf?ysclid=lpie8kkcrr883340503. Last accessed 21.07.2023.
6. Epifanov, V. V., Tyurin, A. S., Lukonkina, K.A. Quality management of passenger road transport based on customer satisfaction assessment [Upravleniekachestvom passazhirskimi avtomobilnymi perevozkami na osnove otsenki udovletvorennosti potrebitelei]. Kachestvo izhizn, 2018, Iss. 2 (18), pp. 88–92. EDN: XUBFID.
7. Donchenko, V. V., Baranov, A. S., Nemchinov, D. M., Polyakov, A. S. Urban planning and transport behaviour in the Russian Federation [Gorodskoe planirovanie i transportnoe povedenie v Rossiiskoi Federatsii]. Moscow, KnigIzdat publ., 2022, 240 p. ISBN 978-5-4492-0344-1.
8. Pečený, L., Gašparík J., Zitrický V. Methodology for Rating Quality Standards in Regional Passenger Rail Transport. International Scientific Journal «Trans Motauto World», 2018, Iss. 3, рр. 127–130. [Electronic resource]: https://www.researchgate.net/publication/347733887_The_ purpose_of_long-distance_passenger_trains_in_public_passenger_transport_system. Last accessed 25.08.2023.
9. Jiancheng Weng, Xiaojian Di, Chang Wang, Jingjing Wang, Lizeng Mao. A Bus Service Evaluation Method from Passenger’s Perspective Based on Satisfaction Surveys: ACase Study of Beijing, China. Sustainability, 2018, 10 (8), 2723. DOI: 10.3390/su10082723.
10. The Value of Travel Time Savings: Departmental Guidance for Conducting Economic Evaluations Revision 2 (2016 Update). [Electronic resource]: https://www.transportation.gov/sites/dot.gov/files/docs/2016%20Revised%20Value%20of%20Travel%20Time%20Guidance.pdf. Last accessed 04.04.2023.
11. Goodwin, Ph. The Influence of Technologies and Lifestyle on the Value of Time ITF Discussion Paper. University of the West of England, Bristol. [Electronic resource]: https://www.itf-oecd.org/sites/default/files/docs/ influence-technologies-lifestyle-zero-value-time_0.pdf. Last accessed 25.08.2023.
12. Wardman, M. R. Public transport values of time. Transport Policy, 2004, Vol. 11, pp. 363–377. DOI: https://doi.org/10.1016/j.tranpol.2004.05.001.
13. Khudyakov, V. Study on assessing the quality of passenger service by public transport in Riga until 2018 [Issledovanie otsenki kachestva obsluzhivaniya passazhirov gorodskim transportom v Rige do 2018 goda]. Research and Technology – Step into the Future. 2007, Vol. 2, Iss. 2, рр. 5–14. [Electronic resource]: https://tsi.lv/sites/default/files/ editor/science/Research_journal/Res_Tech/2007/V2/1.pdf. Last accessed 25.08.2023. 14. Hansen, S. L. How accessibility shape land use. Journal of the American Institute of Planners, 1959, Vol. 25, Iss. 2, pp. 73–76.
14. Juan de Oña, Rocío de Oña. Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches. Transportation Science, 2014, 49 (3). DOI: 10.1287/trsc.2014.0544.
15. Fonseca, F., Pinto, S., Brito, C. Service Quality and Customer Satisfaction in Public Transports. International Journal for Quality Research, 2010, Vol. 4 (4), рр. 125–130. [Electronic resource]: https://www.researchgate.net/publication/328367787_Service_Quality_and_Customer_Satisfaction_in_Public_Transports. Last accessed 25.08.2023.
16. Agureev, I. E., Akhromeshin, A. V. Approaches to formalizing the concept of transport behaviour of the population of urban agglomerations. Intellect. Innovations. Investments, 2021, Iss. 2, pp. 60–70. DOI: 10.25198/2077-7175-2021-2-60.
17. Guers, Karst. Accessibility and Transport Appraisal: Approaches and Limitations. International Transport Forum Discussion Papers – OECD Publishing – No. 2020/22. DOI: https://doi.org/10.1787/58a96ff1-en.
18. Zhuk, A. E. Value-based development of logistics systems for urban public passenger transport. Ph.D. (Eonomics) thesis [Tsennostno-orientirovannoe razvitie logisticheskikh sistem gorodskogo obshchestvennogo passazhirskogo transporta. Diss…kand.ekon.nauk]. St.Petersburg, SPbGEU publ., 2021, 245 p.
Review
For citations:
Andreev S.A. Development of a Method for Assessing the Quality of Public Transport Services within Urban Transportation Planning Systems. World of Transport and Transportation. 2023;21(5):84-92. https://doi.org/10.30932/1992-3252-2023-21-5-10
Views:
313
Email this article 