Modelling and Optimisation of the Business Process of Documentary Support of Cargo Transportation for Building a Digital Document Management System
https://doi.org/10.30932/1992-3252-2021-19-2-8
Abstract
The objective of the work is to analyse the examples of optimisation of documentary support system regarding rail cargo transportation based on the transition to the electronic form of documents.
The theoretical concept of modelling the business process of documentary support of cargo transportation is developed using the ARIS (Architecture of Integrated information Systems) software, which is used for development of an integrated process model of the activities of many manufacturing and transportation companies in Russia and in the world [1].
The subject of the research is modelling of the document circulation system supporting cargo transportation to eliminate losses in a significant part of the processes of interaction with customers. The objective of business process modelling is to use all the advantages and functionality of case tools to eliminate duplication of actions and operations that do not add value to the customers of the transport company but reduce their loyalty to the products and services of railway transportation. The studied business processes ensure formation of an application for transportation and its transformation during the transportation process.
The study reflects the results of modelling business processes for documentary support of transportation in digital form. A comparative analysis of these models is followed by description of the advantages of the electronic documents in comparison with their paper form considering a possibility of using a digital signature.
About the Authors
O. V. Efimova
Russian University of Transport
Russian Federation
Russian Federation
D.Sc. (Economics), Professor,
Moscow
Yu. N. Surodin
JSC Russian Railways
Russian Federation
Russian Federation
acting Chief Engineer of the Centre for corporate transport services (CCTS), a branch of JSC Russian Railways,
Moscow
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For citations:
Efimova O.V., Surodin Yu.N. Modelling and Optimisation of the Business Process of Documentary Support of Cargo Transportation for Building a Digital Document Management System. World of Transport and Transportation. 2021;19(2):57-63. https://doi.org/10.30932/1992-3252-2021-19-2-8
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