Assessment of Quality of Passenger Transportation in the City of Volzhsky in Conformity with the Requirements of the Social Standard
https://doi.org/10.30932/1992-3252-2020-18-122-139
Abstract
The article considers organisation of transportation services for passengers with public transport followed by their quality assessment in conformity with the requirements of the social standard. The objective of the article is to determine quality of passenger transportation by a municipal passenger enterprise with buses of large and medium capacity and by individual entrepreneurs carrying out transportation with minibuses. The article uses reporting materials on transportation of passengers by municipal and private carriers. To achieve the purpose, quality indicators of passenger transportation by public transport were calculated using the methodology of the social standard approved by the Ministry of Transport of the Russian Federation. The number of points for each indicator defined by the social standard for municipal carriers and individual entrepreneurs is determined, the results of relevant calculations are presented. The analysis of quality of passenger transportation services provided by municipal and private carriers was carried out. The quantitative characteristics of quality indicators values made it possible to determine the current state of passenger transportation services, identify shortcomings and make a forecast for improving quality of services. To improve quality of passenger transportation services, measures were proposed for bodies responsible for transportation and carriers.
About the Authors
G. A. Chernova
Volzhsky Polytechnic Institute, a branch of Volgograd State Technical University
Russian Federation
Russian Federation
Ph.D. (Eng), Associate Professor at the Department of Road Transport,
Volzhsky
M. V. Velikanova
Volzhsky Polytechnic Institute, a branch of Volgograd State Technical University
Russian Federation
Russian Federation
Associate Professor at the Department of Road Transport,
Volzhsky
V. A. Kokshilov
Administration of the Urban District of the city of Volzhsky
Russian Federation
Russian Federation
Deputy Head of the Administration,
Volzhsky
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Review
For citations:
Chernova G.A., Velikanova M.V., Kokshilov V.A. Assessment of Quality of Passenger Transportation in the City of Volzhsky in Conformity with the Requirements of the Social Standard. World of Transport and Transportation. 2020;18(5):122-139. https://doi.org/10.30932/1992-3252-2020-18-122-139
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