Approbation of Methods for Assessing Transport Services Quality
https://doi.org/10.30932/1992-3252-2019-17-2-154-164
Abstract
The article presents the results of approbation of the methodology for assessing the quality of public service by urban passenger transport of municipal routes, which are assigned to commercial enterprises under the new management model, regarding the city ofMoscow. The model provides for provision of services of regular transportation of passengers and baggage on the basis of public contracts with city administration. According to the results of a previously performed hierarchical cluster analysis, where the Euclidean distance with a single rule for cluster unification was used as a measure of proximity using the Ward method, ten routes were selected for assessment. Key parameters for assessment the quality of provided services comprised accessibility of stopping points, of social facilities, of transport facilities for people with disabilities, information facilities, price affordability, comfort, optimal passenger capacities of vehicle, and ecological friendliness. Conclusions have been drawn that the level of quality of transport services for passengers inMoscowis high.
About the Authors
M. A. Kudryashov
Mosgortrans State Unitary Enterprise
Russian Federation
Russian Federation
Kudryashov, Maxim A. – head of a sector of the Personnel service
Moscow
R. S. Ayriev
Mosgortrans State Unitary Enterprise
Russian Federation
Russian Federation
Ayriev, Radion S. – advisor to the deputy general director
Moscow
A. V. Prokopenkov
Moscow Automobile and Road Construction State Technical University (MADI)
Russian Federation
Russian Federation
Prokopenkov, Alexander V. – master’s student at the department of Road transportation
Moscow
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For citations:
Kudryashov M.A., Ayriev R.S., Prokopenkov A.V. Approbation of Methods for Assessing Transport Services Quality. World of Transport and Transportation. 2019;17(2):154-164. https://doi.org/10.30932/1992-3252-2019-17-2-154-164
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