SIMULATION MODEL OF A PROCESS OF SUBSCRIBER CONNECTION
Abstract
The article is devoted to the problems of simulation of business processes of a communication unit at the example of Murom regional communication center of JSC Russian Railways. The simulated model of a phone subscriber connection allows analyzing of the costs and time losses of the staff, as well as optimizing the roles and composition of the participants. The described variant is universal and can be used in any regional communication center. It is rather comfortable to monitor business operations in automatic mode and might be integrated into more global model patterns of enterprise management.
About the Author
O. N. Malikova
Moscow State University of Railway Engineering (MIIT), Moscow
Russian Federation
Ph.D. student at the department of radio engineering and electrical communication
Russian Federation
Ph.D. student at the department of radio engineering and electrical communication
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Review
For citations:
Malikova O.N. SIMULATION MODEL OF A PROCESS OF SUBSCRIBER CONNECTION. World of Transport and Transportation. 2013;(3):136-139. (In Russ.)
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