QUALITY OF TRANSPORT INTERCHANGE HUBS:INTEREST AND DEMAND
Abstract
The efficiency of the transport interchange hubs (hereinafter -TIH) functioning is closely related to the quality of service provided to its passengers and visitors. Like any other products and services, transport services provided to customers have a qualitative component. Requests of passengers are satisfied not only in course of transportation, but also by a set of additional services in TIH, increasing the quality of the entire trip, making it less burdensome and more attractive. Quality of service of TIH users is a combination of economic, technological, technical, aesthetic, environmental indicators, enabling their needs for transport (mobility) and service (additional services) sectors of the passenger complex [see 1–6]. Along with the price and reliability of transportation, quality of services is increasingly becoming a determining factor attracting passengers, and hence cumulating revenues of transport companies.
The objective of the author is to present a sequence of developing of a system of indicators and of evaluation of the quality of service of passengers and visitors of the transport interchange hub.
The article suggests three groups of indicators or indices (simple, complex, integral). Furthermore a coefficient of the significance of an individual quality indicator is proposed to be determined by the survey, expert assessments or statistical methods, and the values of generated indicators – through the differential estimate, characterizing the level of the actual value of private quality indicator as compared to the standard (normative) value. Development and implementation of measures to improve the quality of service in TIH is associated with significant costs, so some preliminary marketing research of demand and transport service market conjuncture, thorough economic calculations of efficiency are required.
About the Author
N. Yu. Evreenova
Moscow State University of Railway Engineering (MIIT), Moscow
Russian Federation
senior lecturer at the department of Transport business
Russian Federation
senior lecturer at the department of Transport business
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For citations:
Evreenova N.Yu. QUALITY OF TRANSPORT INTERCHANGE HUBS:INTEREST AND DEMAND. World of Transport and Transportation. 2015;13(1 (56)):108-114.
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